Terms & Condition

Since 2017, we have been selling children's clothing and children's goods imported from various brands around the world and from the Australian local brand at both

our Physical shop : Shop2 / 412 Oxford Street Paddington NSW 2021 Australia and

our Website : www.hello1234.com.au

You can make an inquiry by emailing us customercare@hello1234.com.au

or messaging us using Instagram Direct Message.

We are selling it at www.hello1234.com.au

Please feel free to ask. We will be happy to assist you.

Shipping & Delivery

You can choose between Standard and Express delivery.

Usually when an order is received, it will be delivered via Australian Postal Service in the morning of the following day.

If you place an order by Express Shipping in Australia, we will send it to you on that day.

(Orders placed after the post office business hours will be sent the following day)

- Please note that we are not responsible for the delay of delivery due to natural disasters or holidays.

- Once the delivery begins, the tracking number will be sent to your e-mail, which you filled in at the time of your order, and you can trace it on the Australian Postal Service website : auspost.com.au

Returns & Exchages

In case you are not satisfied we accept returns for items that are unused and in their original condition with label.

Do not remove the label from the purchased products should you wish to return the purchased product. 

Not eligible for return are white color wear, knit wear, swimwear items, underwear, tights, socks, stuffed toys and all items on Sale.

Returns must be pre-approved and received within 14days of order date.

In order to return an item please email us first at customercare@hello1234.com.au

Customers are in charge of return costs.

Privacy Policy 

Hello1234 does not collect or record any credit card details you may provide when purchasing products from the Hello1234 website.

Your credit card details are processed either inshore and immediately destroyed,

via Paypal or through the website, which is linked to our banks merchant account.

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Monday - Sunday : 10:00 - 6:00
Shop 2 / 412 Oxford st Paddington NSW 2021